What information do we collect?
As part of managing our properties and communicating with tenants, prospective tenants, and other contacts, we may collect personal information such as:
- Your name, contact details, and date of birth.
- Employment and financial information, such as income and references.
- Details about your tenancy preferences or requirements.
- Any information you provide when contacting us via phone, email, or in person.
We may also receive information about you from third parties, including previous landlords, referencing agencies, joint applicants, or family members.
How do we use your information?
We use your personal data in compliance with data protection laws. This includes:
- Providing the services or information you have requested.
- Processing tenancy applications and references.
- Maintaining our records, meeting statutory obligations, and ensuring compliance with regulatory requirements.
- Communicating updates about our services, where you have given consent.
Will we share your information?
We respect your privacy and will never sell your personal data. However, sharing information may be necessary to provide our services effectively, including:
- Passing information to referencing agencies or previous landlords as part of the tenant application process.
- Informing utility companies or contractors where property maintenance or management is required.
- Working with accountants, auditors, or regulatory bodies to meet legal and compliance obligations.
All third parties handling your data are required to keep it confidential and secure.
Your rights
You have the right to access the personal information we hold about you and to request corrections or updates if necessary. Please contact us if you believe any of your details are incorrect or need updating.